Privacy Policy
Last updated: 1 July 2025
At Focus Organic, we are committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website www.focusorganic.co.uk or interact with us.
1. Who We Are
Focus Organic is an independent organic retailer based in the UK. This website is operated by Focus Organic Ltd (“we”, “us”, or “our”). For the purposes of data protection law, we are the “data controller” of the information we collect from you.
2. What Information We Collect
- Contact Information: Name, email address, telephone number, delivery/billing address.
- Order Details: Items purchased, payment method (not card details), order history.
- Account Information: Username, password (securely encrypted), preferences.
- Technical Information: IP address, browser type, operating system, and browsing behaviour via cookies.
- Marketing Preferences: Opt-in status for newsletters or promotions.
3. How We Use Your Information
- To process and fulfil orders placed via the website.
- To communicate with you about orders or enquiries.
- To provide customer service and support.
- To send you marketing communications (only if you’ve opted in).
- To improve our website and understand how it's used.
- To comply with our legal obligations (e.g. tax or fraud prevention).
4. Legal Bases for Processing
We rely on the following legal grounds under UK GDPR:
- Contractual obligation – to process and deliver your order.
- Consent – for sending you marketing communications.
- Legitimate interests – to improve our services and prevent fraud.
- Legal obligation – where required to keep records for tax or compliance.
5. Sharing Your Information
We only share your data when necessary, such as with:
- Payment processors (e.g. Stripe, PayPal).
- Delivery partners (e.g. Royal Mail, couriers).
- IT and website service providers (e.g. hosting, analytics).
- Regulators or law enforcement (where required).
We never sell your personal data to third parties.
6. How We Store and Protect Your Data
Your information is stored securely using encrypted systems and appropriate technical safeguards. Access is restricted to authorised personnel only. We retain your data only as long as necessary for the purposes listed above or to comply with legal requirements.
7. Cookies
Our website uses cookies to:
- Enable essential site functionality (e.g. shopping cart).
- Analyse website traffic and usage (via tools like Google Analytics).
- Remember your preferences.
You can manage your cookie preferences via your browser settings. For more details, please see our Cookie Policy.
8. Your Rights
Under UK data protection laws, you have rights including:
- Access to your data
- Correction of inaccurate data
- Deletion of your data (“right to be forgotten”)
- Objecting to or restricting certain processing
- Data portability (in some cases)
To exercise any of these rights, please contact us using the details below.
9. Contact Us
If you have any questions about this policy or your data, please contact us:
Focus Organic Ltd
Telephone: 01986 872 899
Email: info@focusorganic.co.uk
Address: 14 Thoroughfare, Halesworth, IP19 8AH
Opening Hours
Monday to Saturday: 9am – 5pm
If you're not satisfied with how we’ve handled your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
